Store Policies

PAYMENT— We accept Visa, MasterCard, American Express, PAYPAL, Money Orders

and bank checks. To place an order using a money order or bank check please call our customer service representatives at (866) 754-9112 with a list of items you’d like to purchase so we can provide you a total amount to send to include shipping and handling charges. This will also allow us to verify availability of the items before you send money.

IN THE NEIGHBORHOOD?

Save yourself shipping charges by picking up

your order at our store. We’re located

just off exit 5 of route 287 in South Plainfield,

NJ and we’re here Monday – Friday 8:00am

to 5:30pm. Call ahead to check stock if you’re looking for a specific item @ (866) 754-9112.

DAMAGED ITEMS— All items are inspected and packaged sufficiently to prevent damage. It is YOUR responsibility to inspect merchandise BEFORE signing for it. If there is obvious shipping damage make a note on the bill of lading and REFUSE the shipment (You MUST make accurate notes on the BOL). We have no way of helping you, or us, recover monies without documentation of the damage. If you sign for an item without noting damage or potential damage (Distressed package) we will not be able to help you. Damaged items must be returned in their original packaging with a copy of the packing list and the invoice. If you have questions about this policy please contact us before ordering. For concealed damage contact the trucking company immediately to open a claim.

RETURNS AND EXCHANGES— We make every effort to make sure that you receive exactly what you order. Should you receive a wrong item simply call us for a return pickup authorization and we’ll have the item picked up and get the right part to you. For any other returns call us for authorization. Returns must be sent back in the original packaging with a copy of your receipt. Returns must not be altered in any way and must be in the original condition for credit to be given. Freight charges for these returns are to be paid by the customer and the original freight charges will not be reimbursed. Returns are subject to a 15% restocking fee.

Text Box: BACKORDERS— We do not charge your credit card until your order is picked, packed and ready for shipment. If an item is on backorder we will notify you by e-mail and give you an estimated delivery date and allow you to decide if we hold the order for the item or cancel it. If the item is not due in from our manufacturer within the next 30 days we will automatically cancel the order (for that item) and notify you by e-mail. If your credit card is declined when we attempt to capture the funds for your order we will temporarily cancel the order and attempt to contact you for verification of the payment method. If you have questions regarding these policies, or items not covered here please call us @ (866) 754-9112 or by E-mail here: